Privacy Policy
Last updated: 30 September 2026
Sound Creations Ltd (“Sound Creations”, “we”, “us”) provides professional audio, audio-visual, lighting and acoustic solutions across Kenya, Rwanda, the Democratic Republic of the Congo and the United Arab Emirates. This policy explains what personal information we collect through soundcreationsltd.com, why we collect it, how long we keep it and what rights you have over it. We are the data controller for the information described here.
Information you give us
We only collect personal information that you choose to send us. The website has no user accounts, no registration and no comments, so there is no way to create a profile on this site.
When you submit an enquiry, a consultation request or a quote request, we collect your name, your email address, your telephone number, your company or organisation where you provide it, and the content of your message including any details you give us about your project or premises.
If you apply to become a dealer or distribution partner, you may also attach a document. We accept only PDF, Word, JPEG and PNG files up to 5 MB.
We also record the IP address a submission came from, and the time it was received. This is used solely to detect and block automated spam and abuse of our forms.
Where a form includes a consent checkbox, we ask for your agreement before you submit it, and we check that agreement on our server rather than only in your browser.
Information we do not collect
- We do not use Google Analytics, Google Tag Manager, Meta or Facebook pixels, Hotjar, LinkedIn or TikTok tracking, or any other analytics or advertising tracker.
- We do not set advertising or tracking cookies.
- We do not build visitor profiles, and we do not track you across other websites.
- We do not buy, sell, rent or trade personal information.
- We do not send marketing email to addresses collected through these forms unless you have asked us to contact you.
Cookies
Browsing this website does not set any cookie. If you log in to administer the site, WordPress sets functional cookies that are strictly necessary to keep you signed in and to protect forms against cross-site request forgery. These are not used for tracking or advertising. Our spam controls store short-lived counters on the server, keyed to a one-way cryptographic hash, so they cannot be read back as an IP address.
Embedded content from other websites
Some pages embed video hosted on YouTube. We load these through YouTube’s privacy-enhanced youtube-nocookie.com domain, which means YouTube does not set its cookies until you press play. If you play a video, YouTube receives your IP address and may set its own cookies, governed by Google’s privacy policy rather than ours.
Our pages also link out to WhatsApp, Facebook, LinkedIn, X and Google Maps. These are ordinary links: nothing is loaded from those services until you click, and clicking takes you to a site with its own privacy policy.
Why we use your information
- To respond to your enquiry. This is the main reason, and the only reason most information is used. Our lawful basis is your consent, and our legitimate interest in answering a request you sent us.
- To prepare quotations and technical proposals, including specifying suitable systems for your premises.
- To assess dealer and partnership applications, where you have applied.
- To keep our forms secure, which is our legitimate interest in preventing abuse of our own systems.
We do not use your information for automated decision-making or profiling.
Keeping our forms secure
Our enquiry forms are protected by layered anti-abuse checks that run before a submission is stored or emailed. When a submission is rejected as spam, we keep only a minimal record: the sending email domain, a score, and a short one-way hash. We do not retain the message content of rejected submissions. This record exists so we can recognise an attack pattern and detect if a genuine enquiry was ever blocked by mistake. It is limited to the most recent 100 entries.
Who can see your information
Access to stored enquiries is restricted to our administrators. The website is built so that no lower-privileged account can read them, and enquiries never appear on the public site or in site search.
We share personal information outside Sound Creations only where necessary to answer your enquiry, for example with a manufacturer or principal when a technical question must be escalated to them, or where we are required to do so by law. Our website is hosted on our service provider’s infrastructure and our email is handled by our email provider; those providers process data on our instructions.
How long we keep it
Enquiries are automatically and permanently deleted 24 months after they are received. This is enforced by an automated daily process. Twenty-four months is long enough to outlast a normal sales and project cycle, and short enough that we are not holding your details indefinitely.
Uploaded documents are stored with randomly generated filenames so they cannot be guessed or listed by anyone browsing the site. If you would like your information removed sooner, contact us and we will delete it.
International transfers
Sound Creations operates in Kenya, Rwanda, the Democratic Republic of the Congo and the United Arab Emirates, and works with manufacturers based outside those countries. Where answering your enquiry requires sending your details to a principal abroad, we send only what is needed for that purpose.
Your rights
Under Kenya’s Data Protection Act 2019, and comparable laws in the other countries where we operate, you have the right to be told what personal information we hold about you, to receive a copy of it, to have inaccurate information corrected, to ask us to delete it, to object to our using it or ask us to restrict how we use it, to withdraw consent you have previously given, and to complain to a data protection authority.
To exercise any of these, email us using the details below. We will respond as promptly as we can, and in any event within the period required by law. We may ask you to confirm your identity first, so that we do not disclose someone else’s information to the wrong person. If you are in Kenya and you are not satisfied with our response, you may complain to the Office of the Data Protection Commissioner.
Children
This website is aimed at businesses and organisations. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
If we change how we handle personal information, we will update this page and change the date at the top. Where a change is significant, we will make that clear rather than leaving you to spot it.
Contact us
Sound Creations Ltd
Mpaka Plaza, Mpaka Road, Westlands, Nairobi, Kenya
Email: info@soundcreationsltd.com
Telephone: +254 715 754 758
If you have a question about this policy, or a concern about how we have handled your information, please contact us and we will look into it.